Returns Policy
If you wish to return an item to us, whether it’s because you have changed your mind or there is a problem with it, please contact us and advise us why. We kindly request that regardless of the reason for return, you keep any original packaging until you have spoken with us.

Contact us
Email: info@markeatongardencentre.co.uk

Telephone: 01332 292554
Post: Markeaton Garden Centre, Markeaton Lane, Derby DE22 4NH

Faulty Goods
If you receive something faulty from us, you have 30 days to return it. Please contact us and we will provide information on how to return the item.

Incorrect Goods
If we sent you something you hadn’t ordered, please contact us within 14 days informing us of the problem and we will provide information on how to return the item.

Damaged In Transit
If your purchase is damaged in transit, please contact us within 14 days informing us of the problem and we will provide information on how to return the item.

Defective Goods

Products
If you receive a product that is defective, please contact us within 14 days informing us of the problem. You can return it within 28 days to get either a replacement or a refund. Some products are covered by a manufacturer’s warranty, if this is the case, please contact the manufacturer directly.

Plants
If you receive a plant that you believe is in bad condition, contact us immediately, but no later than 14 days after its arrival. We request that you email us a photograph of the plant so that our plant experts can review it. Bear in mind that plants look different depending on what time of year it is. If you choose deciduous shrub in the winter, it’s going to turn up looking pretty bare. It doesn’t mean there’s anything wrong with it, just that it’s out of season and will perk up when the weather does. Many perennial plants won’t even show above the soil level in a pot during the winter. However, if you are concerned, contact us with a photograph of the plant within 14 days of delivery and we will be happy for our plant experts to assess whether there is a problem.

Cancellation
To cancel an order which you have not yet received, please contact us with details of the order you are cancelling.

Returns
If you wish to return an item which you have received, you must contact us in the first 14 days to advise that you would like to return it, with your reason for return. It must be returned in the same condition that you received it. We will then decide the best method of return. Once we have received your return, your refund will be received within 7 working days.

We will not pay the costs of returning an item to us.
Until we receive the goods you are returning, they are your responsibility. If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.